Trivitron | Refund Policy

At Trivitron Healthcare, we strive to ensure that your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:

you've received an item(s) that does not match your order.
the item(s) were damaged in transit (acceptance of delivery of such order to be refused at doorstep)
The item is already expired.
The item is delivered to you later than 7 working days.

Note: If you notice the package is damaged at the time of delivery, please do not accept the order. If you could not check that the order is damaged at the time of delivery, raise a return request within 24 hours of delivery by calling us at +91 9840080008 or emailing us at corporate@trivitron.com. Replacement for the damaged item (s) is subject to availability in stock. In the absence of a replacement, a refund will be issued as per the timelines followed by Trivitron healthcare.

Returns are subject to the following conditions

Items being returned should only be in their original manufacturer's packaging i.e., with labels, bar-code.
Only fully unused strips/bottles can be returned.
The batch number for the product being returned should match as mentioned on the sales invoice.
Original sales invoice has to be returned for processing returns and refunds.

We do not accept returns in following scenarios

Opened packages cannot be returned after 24 hours of receiving delivery.
Products which have expired post purchase.
Second time request against the same product/order.

Return Process

If your order is suitable for a return based on the conditions above, you can raise a request within 7 days from the date of delivery. Customers can contact us via our Customer Care, email will be mandatory for return, email us at corporate@trivitron.com. Please note that all returns are reviewed for eligibility. All refunds are subject to verification and review by our Returns team.

Return Timeline

Refunds for all eligible returns are issued through the payment method used at the time of purchase, except for Cash on Delivery. Average time for refund after the return is verified by the returns team is 8 - 10 business days. *TCA

Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days shall mean the working days on which Trivitron Healthcare corporate office operates.

For cash on delivery orders

For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). You will need to update the following information to enable us to process a refund to your account.

The Bank Account Number
IFSC Code
Account Holder's Name
Bank Branch
Bank Name

Important: Refunds cannot be processed to third-party accounts. The name on your Covihome account or Invoice should match with the name of the bank account holder. If you have paid the bills using a third-party account, refunds will be made to the same account. NEFT refunds will typically be initiated in 5 - 7 business days from our end and will be credited to your account in another 2 - 3 business days. Trivitron Healthcare will not be liable for any delay caused in refunds due to delay by third party affiliates (including banks), in providing information by the customer, technical issues and other reasons beyond its control.

Residency

We accept Orders from and dispatch orders to addresses in selected locations in India. Serviceable pin code list is subjected to change from time to time.