privacy policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

When enquiring or filling forms on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site to provide us with feedback on our products or services.

We may use the information we collect from you when you enquire, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To improve our website in order to serve you better.
  • To allow us to better service you in responding to your customer service requests.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat, email or phone inquiries)

This Privacy Policy describes how we manage the private data you provide to us on COVIHOME website / app which is made for assisting in the process of performing a self-test for SARS-CoV-2 infection and Trivitron Healthcare Limited-controlled website / apps (including its affiliates and subsidiaries) that connect to this Privacy Policy (referred to as "TRIVITRON website / apps"). This Privacy Policy does not apply (unless otherwise stated) to TRIVITRON for private data gathered from your offline activity. Your use of COVIHOME Website / app and its affiliates, which link to this Privacy Policy, is subject to this Privacy Policy and the Terms of Use. Please read this Privacy Policy before using COVIHOME / TRIVITRON Website / apps or submitting personal information to us. HOW DOES THIS PRIVACY POLICY DEFINE "PERSONAL INFORMATION"?

"Personal Information" means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by COVIHOME or TRIVITRON Website / apps and maintained by TRIVITRON in an accessible form. Examples of personal information include your name, your postal address, and your phone number.


"Personal Information" means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by COVIHOME or TRIVITRON Website / apps and maintained by TRIVITRON in an accessible form. Examples of personal information include your name, your postal address, and your phone number.


COVIHOME / TRIVITRON website / apps collect information in two ways:

Passive Collection of Unidentifiable Information: COVIHOME / TRIVITRON Website / apps may collect information about your visits to COVIHOME / TRIVITRON Website / apps without you actively submitting such information. Unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to COVIHOME / TRIVITRON Website / apps some of this unidentifiable information, such as the URL of the Website / app you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of COVIHOME / TRIVITRON Website / apps easier by allowing COVIHOME / TRIVITRON to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve COVIHOME / TRIVITRON Website / apps. Certain features of COVIHOME / TRIVITRON Website / apps may not work without the use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information.

Personal Information you submit in our contact forms: COVIHOME gathers private information that you enter on COVIHOME / TRIVITRON website / apps in data areas into data fields on COVIHOME / TRIVITRON Website / apps. For example, you may submit your names, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for COVIHOME / TRIVITRON programs, contact COVIHOME / TRIVITRON customer service or respond to COVIHOME / TRIVITRON surveys and forms. To protect your privacy, you should not provide COVIHOME / TRIVITRON with any information that is not specifically requested or that you do not wish to share.


While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You (As per Guideline for Covid App). Personally identifiable information may include, but is not limited to:

  • Full name
  • Date of Birth
  • Age
  • Patient relation
  • Gender
  • Aadhar Number
  • Email
  • Occupation
  • Phone verification with OTP
  • Address
  • Country
  • State
  • District
  • Pin code

By providing the data you are authorizing to use it for COVIHOME app process.


Usage Data is collected automatically when using the Service. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, unique device identifiers and other diagnostic data.


We receive data input into the Apps and COVIHOME Web Portal (user ID and password) before it is securely transferred and stored in cloud servers, which are located in India. We have implemented appropriate security measures and controls to protect personal information.


While using Our Application, in order to provide features of Our Application, We may collect with your prior permission:

  • Pictures of the test device from your device's camera and photo library.
  • We write files to external/internal storage of the phone when you take a photo of the test device.
  • We read files from external/internal storage of the phone when you view your previous reports.

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers or it may be simply stored on your device.

You can enable or disable access to this information at any time, through Your Device settings, But doing so will not allow you to take photo of the test device and we'll not be able to tell you your test result.


COVIHOME / TRIVITRON will use the personal information you provide through COVIHOME / TRIVITRON Website / apps to respond to your questions and to provide you with efficient customer service. After you have entered personal information into a form or data field on a COVIHOME / TRIVITRON Website / app, COVIHOME / TRIVITRON may use certain identifying technologies to allow that Website / app to "remember" your personal preferences, such as sections of that Website / app that you visit frequently and, if you choose, your user ID. We may also use this personal information to offer you the opportunity to receive notifications regarding COVIHOME / TRIVITRON or its affiliates products or services or to invite you to participate in surveys about our products.

The Company may use Personal Data for the following purposes:

  • To report the results to ICMR or any other regulatory body as required per the law of land at that time.
  • We Keep/store details when the User contacts COVIHOME directly for information.
  • To provide services & technical support.
  • To share promotional offers in interest of consumers. (With consent)
  • To track Apps usage so we can improve content and functionality
  • Where required by applicable laws governing the use of the COVIHOME APP system, including for the purposes of applicable regulatory requirements, quality management, including product development and improvement, safety, performance, and vigilance.
  • where necessary to establish, exercise or defend legal claims and as otherwise required by applicable law.


COVIHOME / TRIVITRON may consolidate the personal information of customers who use COVIHOME / TRIVITRON Website / apps. We use this information to help us better design COVIHOME / TRIVITRON Website / apps and COVIHOME / TRIVITRON products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.


The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.


You may always limit the amount and type of personal information that COVIHOME / TRIVITRON receives about you by choosing not to enter any personal information into forms or data fields on COVIHOME / TRIVITRON Website / apps. Some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of COVIHOME / TRIVITRON Website / apps may ask whether you wish to opt-out or opt into our contact lists for offers, promotions and additional services that may be of interest to you.

You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want COVIHOME / TRIVITRON Website / apps to use tracking technologies, such, to "remember" your personal information, such as user IDs or mailing addresses, on return visits. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect unidentifiable information.


Personal information can be accessed by a restricted number of COVIHOME / TRIVITRON employees, third party processing, plug-ins, storage, etc. with which COVIHOME / TRIVITRON may conduct joint programs, and by individuals and entities with whom COVIHOME / TRIVITRON contracts to carry out business activities for COVIHOME / TRIVITRON. In addition, COVIHOME / TRIVITRON practice is to require its contractors to keep your personal information confidential and to use personal information only to perform functions for COVIHOME / TRIVITRON.


As per general rule, COVIHOME / TRIVITRON does not share your personal information with third parties, unless it is necessary to conduct a joint program or to carry out a program or activity (such as data storage, analysis or processing) through a contractor/third party. Where required by law, COVIHOME / TRIVITRON will not disclose your personal information to third parties for those third parties’ marketing purposes, unless you have been provided with an opportunity to opt in to or opt-out of this disclosure.

However, if COVIHOME / TRIVITRON sells one of its product lines or divisions, your personal information may be transferred to the buyer so that the buyer can continue to provide you with information and services. If COVIHOME / TRIVITRON provides your personal information to individuals and entities which assist us with our business activities, it is COVIHOME / TRIVITRON practice to require those individuals and entities to keep your personal information confidential and to use your personal information only to perform functions for COVIHOME / TRIVITRON.


Under certain circumstances, the Company may be required to disclose Your Personal Data, if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


It is COVIHOME / TRIVITRON practice to secure each web page that collects personal information; however, the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. COVIHOME / TRIVITRON cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to COVIHOME / TRIVITRON Website / apps, you must weigh both the benefits and the risks.

In addition, COVIHOME / TRIVITRON Website / apps covered by this Privacy Policy will display a warning whenever you link to a Website / app that is not controlled by COVIHOME / TRIVITRON or subject to a COVIHOME / TRIVITRON Privacy Policy; you should check the privacy policies of such third-party Website / apps before submitting personal information. Personal information is stored in COVIHOME / TRIVITRON common servers and COVIHOME / TRIVITRON has reasonable security Practices and Procedures for securing such information.


COVIHOME / TRIVITRON does not knowingly collect or use any personal information from children (we define "children" as minors younger than 13) on COVIHOME / TRIVITRON Website / apps. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

Children may be tested using COVIHOME APP, under proper guidance. At any time, a parent/guardian may stop the collection of a child’s personal information, including health-related information, by contacting COVIHOME involved in COVID19 testing and requesting that the account be deleted. This action will delete the account associated with the child, but COVIHOME will retain aggregated and de-identified information and may need to retain certain personal information as required by law.


You may request to remove your personal information from our current customer records or to amend your personal information. Please notify us of your wishes by contacting us in one of the ways specified below. For our record-keeping purposes, we will retain certain personal information you submit.


If you would like to delete your COVIHOME APP account, you may do so by clicking on the Delete button in the mobile application. Please be aware that if you delete your account, we will retain aggregated and de-identified information and may need to retain certain personal information as required by law.


If you have questions about the use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt-out of future communications from an COVIHOME / TRIVITRON business or a particular COVIHOME / TRIVITRON program, please contact us by clicking on the "Contact Us" link on the Website / app you are visiting or by e-mailing us at groupmarketing@trivitron.com. Alternatively, you may send a letter to the following address:

Corporate Office

Trivitron Healthcare
#15, IV Street, Abhiramapuram, Chennai - 600 018
Email: groupmarketing@trivitron.com,
Website : www.trivitron.com

In all communications to COVIHOME / TRIVITRON, please include the email address used for registration (if applicable), the Website / app address or the specific COVIHOME / TRIVITRON program to which you provided personal information), and a detailed explanation of your request. If you would like to delete or amend your personal information and are contacting us by e-mail, please put the "Deletion Request" or "Amendment Request, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.


This Privacy Notice is subject to change from time to time. We reserve the right, at our sole discretion, to modify the terms of this Privacy Notice from time to time in order to ensure compliance with applicable laws or in response to changing regulatory or operational requirements (“Updated Terms”). The Updated Terms shall be effective immediately (unless we state otherwise) and shall supersede the terms of this Privacy Notice. We will notify you of any changes to this Privacy Notice if the changes significantly affect your rights or as may be required by law. Your continued use of the COVIHOME APP Applications after any updates will mean you have accepted those changes. If you do not agree to the updates you should stop using the Service and cancel your subscription. This Privacy Notice is kept under regular review. If we make material changes to our privacy practices, an updated version of this Privacy Notice will reflect those changes.

Without prejudice to your rights under applicable law, we reserve the right to update and amend this Privacy Notice without prior notice to reflect technological advancements, legal and regulatory changes and good business practices to the extent that it does not change the privacy practices as set out in this Privacy Notice.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

  • To improve our website in order to serve you better.
  • To allow us to better service you in responding to your customer service requests.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat, email or phone inquiries)

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
  • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
  • If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

We do not specifically market to children under the age of 13 years old.

To be in accordance with No Spam Principle, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

If there are any questions regarding this privacy policy, you may contact us using the information found on our website.

Click Here

Apps created specifically for the COVID-19 response may only access personal and sensitive data that’s required to directly support the public health emergency. These apps may only use the data collected to support COVID-19-related efforts or epidemiological research. Your app’s privacy policy must reflect this limited use.

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