privacy policy - COVIHome

TRIVITRON Healthcare. (“Trivitron” “we,” “our,” and/or “us”) values the privacy of individuals who use our platform and related services specifically related to our COVID-19 Home Test Services (collectively, our “Services”). This privacy policy (the “COVID-19 Privacy Policy”) explains how we collect, use, and share information from users of our Services (“Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this COVID-19 Privacy Policy describes. Beyond this COVID-19 Privacy Policy, your use of our Services is also subject to our general Privacy Policy (https: //www.trivitron.com/privacy- policy-covihome)and our Terms of Use (https: //www.trivitron.com/terms- condition).

1. Information We Collect

We may collect a variety of information from or about you or your devices from various sources, as described below.

A. Information You Provide to Us.

Registration Information: If you register to take the COVID-19 Home Test, we ask you for your full name, e-mail address, physical address, phone number, age, date of birth, gender, and COVID-19 vaccination status.

Profile Information: For your and your family Identification process we may collect some additional information from you. Information’s Listed below.

  • Family Member such as “Mother,Father,Grand Mother…etc”
  • Name
  • Email
  • Phone no
  • Dob
  • Aadhar Number
  • Address
  • Pin code
  • Emergency Contact Information
  • Passport No
  • Adverse events after test by kit

Test Kit Information: While you have taking test we have collect some additional information from you.

  • Test Kit Name
  • Test Result Status
  • Test Taken Date
  • Test Result Date

Communications: If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we may receive your name, e-mail address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you choose to receive a result report via e-mail, an e-mail containing your name, date and time of test, result, and information about your result will be e-mailed to you. If you respond to one of our surveys, we may receive information about you relating to the subject matter of the survey. If you subscribe to our newsletter or e-mail marketing communications, then we will collect certain information from you, such as your e-mail address. When we send you e-mails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.

B. Information We Collect When You Use Our Services.

Camera Permission: Covihome uses camera permission for scan and take pictures. When you click accept it will enable your camera permission and you will scan your barcode in the covid kit's box it will verify the kit's information and send to server. Also, camera permission is used to take pictures of covid kit product and send to server to verify your covid status positive or negative. If you don’t want this permission click to deny closing popup/stay current page without any hesitation.

File Write Permission: Covihome uses write permission to store files in your app downloads directory. When you click accept it will enable file write permission and connect to server to fetch your covid status certificate file and download it into your download’s directory. You can view/verify your file anytime to enable this permission. If you don’t want this permission click to deny closing popup/stay current page without any hesitation.

File Read Permission: Covihome uses read permission to view files in your file manager. When you click accept it will enable file read permission and open gallery to select covid kit image and upload to server. We have validated the gallery files it only took images other files will not be shown/accepted to upload. If you don’t want this permission click to deny to close popup/stay current page without any hesitation.

2. How We Use the Information We Collect

COVIHOME / TRIVITRON will use the personal information you provide through COVIHOME / TRIVITRON Website / apps to respond to your questions and to provide you with efficient customer service. After you have entered personal information into a form or data field on a COVIHOME / TRIVITRON Website / app, COVIHOME / TRIVITRON may use certain identifying technologies to allow that Website / app to "remember" your personal preferences, such as sections of that Website / app that you visit frequently and, if you choose, your user ID. We may also use this personal information to offer you the opportunity to receive notifications regarding COVIHOME / TRIVITRON or its affiliates products or services or to invite you to participate in surveys about our products

The Company may use Personal Data for the following purposes:

  • To report the results to ICMR or any other regulatory body as required per the law of land at that time.
  • We Keep/store details when the User contacts COVIHOME directly for information.
  • To provide services & technical support.
  • To share promotional offers in interest of consumers. (With consent)
  • To track Apps usage so we can improve content and functionality.
  • Where required by applicable laws governing the use of the COVIHOME APP system, including for the purposes of applicable regulatory requirements, quality management, including product development and improvement, safety, performance, and vigilance.
  • where necessary to establish, exercise or defend legal claims and as otherwise required by applicable law.

4. Your Choices

Permission Information: If you enable permissions, we will not store the permission information in our server. You will disable/remove permission in your device settings. While you remove app required permission some of our service will not be accessible but you will access other process without any interruption

Marketing Communications: If you subscribe to our promotional e-mails, you can unsubscribe via the link provided in the e-mails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.

Do Not Track: There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.

5. Third Parties

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this COVID-19 Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

6. Security

We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

7. Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services is directed to children. If you learn that a child has provided us with personal information in violation of this COVID-19 Privacy Policy, then you may alert us at corporate@trivitron.com.

8. Update Your Information or Pose a Question

If you have questions about your privacy on the Services or this COVID-19 Privacy Policy, please contact us at corporate@trivitron.com.

9. Changes to this Privacy Policy

We will post any adjustments to the COVID-19 Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through Services, we will notify you through Services, by e-mail, or other communication.

10. Contact Information

If you have any questions, comments, or concerns about our processing activities, please e-mail us at corporate@trivitron.com or write to us at:

Corporate Office

#15, IV Street, Abhiramapuram, Chennai - 600 018

+91 - 44 - 2498 5050

Fax : +91 - 44 - 2498 5757

Email: groupmarketing@trivitron.com Website: www.trivitron.com
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