Customer experience can be a catalyst for change in the health care industry. It is essentially what the customer perceives the company provider to be. A customer’s perception can be moulded by various experiences at all the levels of their interaction with your organisation. Ranging from a customer’s interaction with an employee to seeking information…
WHO recommends one doctor for every 1,000 people, but India’s doctor-patient ratio is still much lower, with 1,445 people having access to one doctor. A shortage of doctors, rising costs in the healthcare sector, and an ever-increasing population make the conventional health care models unsustainable to a large extent. Virtual health and newer technology may…
The National Kidney Foundation propounds that the normal filtration rate of an average and healthy kidney ranges from 90 to 120 mL/min/1.73 m2. This Glomerular Filtration Rate (GFR) reduces with age or kidney ailments. Chronic Kidney Disease (CKD) is a continuous journey, where the CFR could fall as low as 10 mL in some cases.…
When the German professor of Physics, Wilhelm Rontgen, invented the x-ray in 1895, little would he have known that it would go on to evolve and play a significant role in the imaging of the human body for not just diagnostic and treatment purposes, but for the validation on follow ups of a disease already…
How often do we set up goals and objectives for ourselves, only to give up the moment we don’t achieve the desired result? Any slight deviation discourages us, and we instantly lose sight of all progress that we’ve made along the way. It is entirely normal to plan big, but at the same time, it…
Fear is a part of human nature. Nobody enjoys failing. Fear might look into your eyes as you walk up to a room full of strangers, it might greet you at the conference room before you make your big presentation, fear might grapple you on your way to your fist interview. All of us have…
As the nation’s capital reiterates its decision of reserving 80% Intensive Care Unit (ICU) beds for COVID-19 patients in private hospitals due to the surge in cases, a sense of caution flows across the nation’s healthcare community, to prepare for the challenges associated with rapid diagnosis, isolation, clinical management and infection prevention of the virus.…
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou In these unprecedented times, how you make your employees feel will be remembered in the years to come. And if you do it well, even the coming…
The COVID-19 pandemic continues to dominate millions of lives around the world while also heavily influencing their behaviours. With people falling prey to the rampant disease, lives being lost, job insecurity at an all-time high and financial instability growing by the day, it’s safe to assume that there’s increased stress. The pandemic has kindled fear…
The way of everyday life post-pandemic is still uncertain. As coronavirus continues to affect people, the pandemic’s full impact on our businesses, economy and overall stability is still undecided. But to get through this with even the slightest hope for a positive future, we need to focus on logical and value-driven leadership right now. Here…
